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My colleague has left the business - They were an admin but I can't remove them for some reason?
My colleague has left the business - They were an admin but I can't remove them for some reason?
Philip avatar
Written by Philip
Updated over 3 months ago

As they are an Admin of the account, you won't be able to delete them until their permission is changed. To change the permission, please follow the steps below:

  1. Go to Settings

  2. Head to the Collaborate section

  3. Hover over the user then click Edit under the user name.

 

  4. Under the timezone and password for the user, you'll see an option to give                 them "Admin access" or to give "User level access"

    5. Please select "User level access"

    6. Save the changes and go back to the main Collaborate page. 

    7. Now hover over the user again and then click delete.

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