Most frequently asked questions about Locowise.
Got a question? No problem. Chances are it's in this folder. If not, simply email support@locowise.com
By Philip1 author138 articles
- How do I remove Profile Packs from my account?
- How to build a Custom Report
- How do I add additional profile slots to my account?
- Why is the engagement shown in Consolidated Data different from the figure in my Post Top Line chart?
- What are Social Audits?
- Why don't Organic, Viral, and Paid Reach add up to the figure for Total Reach?
- How can I opt in or out of Locowise marketing communications?
- How do I find the worst performing posts in the Content Drilldown tab?
- How to rank and filter your content using the Content Drilldown tool
- What is the difference between Page Reach, Post Reach, and Page Post Reach?
- How to create a campaign report in Report Builder using labels.
- What is the difference between New Fans and Unique Fans gained?
- How do I control team member access and visibility of specific profiles?
- How are Brand, Post, and Keyword Scores calculated in Social Audits?
- How do I create Locowise Social Audits?
- How to edit the recipients of your scheduled Locowise reports?
- What is classed as a profile?
- How to schedule a report to be sent automatically via email or Slack.
- How to connect a Slack account to Locowise.
- How to add your company logo to Locowise.
- Response Wordcloud (Facebook - Owned Profiles)
- Response Comments (Facebook - Owned Profiles)
- Response Contributors (Facebook - Owned Profiles)
- Impressions (Facebook - Owned Profiles)
- Reach (Facebook - Owned Profiles)
- Post Video Summary (Facebook - Owned Profiles)
- Post Top Line (Facebook - Owned Profiles)
- Post Top Content (Facebook - Owned Profiles)
- Post Performance (Facebook - Owned Profiles)
- Sentiment Timeline (Facebook - Owned Profiles)
- Engagement By Day (Facebook - Owned Profiles)
- Engagement Negative (Facebook - Owned Profiles)
- Reaction Breakdown (Facebook - Owned Profiles)
- Engagement Rate (Facebook - Owned Profiles)
- Engagement (Facebook - Owned Profiles)
- Demographics Location (Facebook - Owned Profiles)
- Demographics Gender (Facebook - Owned Profiles)
- Audience Prediction (Facebook - Owned Profiles)
- Audience Traffic (Facebook - Owned Profiles)
- Audience Sources (Facebook - Owned Profiles)
- Audience Gain Vs Loss (Facebook - Owned Profiles)
- Audience Timeline (Facebook - Owned Profiles)
- Labelling in Locowise
- How to change permissions for your team members.
- How to delete profiles from your account.
- What is the difference between the Engagement and Post engagement with hashtag chart areas on the Instagram owned profiles?
- How to add profiles to your account.
- How to change your timezone settings on Locowise.
- I want to upgrade my profile plan but still have another 2-3 weeks to go before my next billing. How will this work?
- How can I change my date format?
- How many team members can I add?
- My colleague has left the business - They were an admin but I can't remove them for some reason?
- How do I delete a team member?
- Where can I view my invoices?
- I want to remove all association with Locowise from my reports. Can this be done?
- How do I change permissions for my team members?
- What metrics underpin the Post Top Line section for hashtags on Instagram? How are the metrics calculated?
- How is total engagement for hashtags quantified on Instagram? Where can I access this data?
- How to invite a colleague to your Locowise account.
- Where can I access hashtag adoption volumes on Instagram by day?
- Do you provide hourly hashtag analysis?
- How is Engagement Rate calculated at post level for each Youtube video?
- Why do competitor profiles have fewer metrics in Content for Instagram?
- What kind of posts make it into the Post Top Content chart area for Instagram competitor landscape report?
- Where can I find a graphical breakdown (by day) of engagement rate and post level for Instagram competitor landscape profiles?
- Where can I find the demographic data about where the people who follow my Instagram account are based by location (by country).
- What is the difference between Audience Timeline and Audience Growth for Facebook benchmark profiles?
- Where can I find the demographic data about the gender of people who follow my account, based on gender information they provide in their Instagram user profiles?
- Does a Facebook Ads billing account count towards my profile allocation?
- What is the purpose of the Post Top Line section?
- Where can I benchmark social visits by channel?
- Where can I access Goal Completion Rate data?
- Where can I better understand the impact of social media visits versus sources such as Organic Search, Direct, Referral and Paid Advertising?
- Where can I view the demographics of my site visitors by country and city for Google Analytics owned profiles?
- What is Pages Per Visit and how do Google Analytics calculate this?
- What is classed as a Unique Visitor?
- What is classed as a Returned User?
- The chart areas refer to the 'previous period'. What does this mean?
- Do you support Pinterest?
- How do I sign up for the free trial?
- Do you have an email address I can contact?
- I want to cancel my Locowise subscription. What needs to happen?
- Can I track Facebook hashtags in Locowise?
- How long is the trial?
- How can I sign up to the Locowise blog?
- How does Locowise calculate the Optimal Post Frequency?
- How does Locowise calculate the Optimal Day & Time to Post?
- What is machine learning?
- Why does it matter when my competitor will post next?
- How does the Next Post Prediction work?
- Does the Optimal Post Frequency model only take into account organic posts?
- Where do you look for Trending Hashtags?
- How does the Sentiment Analysis work?
- How is Engagement calculated for Facebook owned profiles?
- How can I track the growth of my Facebook Audience (Page Likes)?
- What formula is used for Audience Gain vs Loss for Facebook owned profiles?
- Where can I find the demographic data about the people who like my Page, based on the age and gender information they provide in their user profiles?
- How is the Audience Prediction formulated on Facebook?
- Where can I find the demographic data about where the people who like my Page are based by location (by country and by city).
- Why is the Optimal Post Frequency different for each of my profiles?
- How are Impressions calculated for Facebook owned profiles?
- What comments form the Response Comments section?
- How is my page's Response Rate calculated for Facebook owned profiles?
- How is my page's Response Time calculated for Facebook owned profiles?
- Why is the number of likes higher in the Reactions breakdown compared to the standalone Likes metric for Facebook owned profiles?
- Why is the number for Total Reach different from the sum of Paid and Organic Reach?
- Why is Sentiment Analysis missing for some of my posts in Content?
- How accurate is the Promoted Post Detection?
- Is the Sentiment Analysis multilingual?
- How does the Growth Prediction engine work?
- How do you determine the Best Performing Posts?
- Why is Promoted Post Detection only showing some of my competitors?
- Where can I find the Facebook Reactions data?
- Where can I find a graphical breakdown (by day) of the total engagement recorded by my competitor's Instagram accounts?
- What is the difference between Audience Timeline and Audience Growth for Instagram competitor landscape profiles?
- How is Engagement calculated for Instagram competitor landscape profiles?
- How is Engagement Rate calculated at post level for Instagram competitor landscape profiles?
- How do you calculate Engagement Rate on Instagram?
- How is the Audience Prediction formulated on Instagram?
- What kind of Instagram posts make it into the Post Top Content chart area?
- What is the purpose of the Post Top Line section on Instagram?
- What kind of posts make it into the Post Top Content chart area for Facebook competitors landscape profiles?
- How does the Response Wordcloud work on Instagram?
- What can be learnt from the Engagement by Day chart area and how is this calculated for Facebook competitor landscape profiles?
- What is the purpose of the Engagement Breakdown chart area for Facebook competitor landscape profiles?
- How can I see the sources of my YouTube video views over a particular time period?
- Where can I find a graphical breakdown (by day) of engagement rate and post level for Facebook competitor landscape profiles?
- Where can I find a graphical breakdown (by day) of the total engagement recorded by my competitors for Facebook?
- Where can I find the location of my subscribers sorted by the country for Youtube?
- How is Engagement calculated for Facebook competitor landscape profiles?
- How is Page Engagement Rate calculated for Facebook competitor profiles?
- How is Post Engagement Rate calculated for Facebook competitors?
- How is Engagement Rate calculated for Linkedin profiles?
- How are new Followers quantified on LinkedIn (owned profiles)?
- What are 'Clicks' made up of on LinkedIn (owned profiles)?
- How are Interactions measured for LinkedIn company pages?
- How is Engagement measured for Linkedin company pages?
- Can I add competitor organisations as landscapes (benchmarks) on Locowise?